Engineer II, Mail Relay

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

Information Technology Services is responsible for AARP enterprise-wide technology and information security functions. Services range from infrastructure design and operations, system and software lifecycle implementations, enabling the mobile workforce and protecting AARP network, systems and data. A variety of technologies and practices are used including cloud computing, automation, artificial intelligence and machine learning within highly collaborative Agile teams.

The Engineer II, Mail Relay works with cross-functional teams and customers to understand business requirements and translates into technical specifications. Discovers the true requirements underlying feature requests and recommends alternative technical approaches. Partners with cross-functional technical teams to launch projects and provide ongoing technical support. Collaborates with management to identify opportunities to streamline technology processes and develop new procedures that support the business unit/department.

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance.
• Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle.
• Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes.
• Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services.
• Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes.
• Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions.
• Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications.

• Bachelor's degree in IT, Computer Science, Engineering, or related field; AWS Certified Solutions Architect and Salesforce Administrator certifications (or equivalent experience) required.
• 10 + years in IT with expertise in AWS SES, mail relay transport, email protocols, and deliverability best practices. Proficient in scripting/automation (PowerShell preferred, also Python, Ruby, or Java).
• Experience with AWS SES and other services (Lambda, S3, CloudWatch, EC2, RDS, DynamoDB), enterprise cloud technologies, and platform integration.
• Technical/solution architecture experience using Agile and iterative approaches; familiarity with DevOps practices, CI/CD pipelines, version control (Git), and security best practices in cloud environments.
• Design, develop, and maintain AWS SES infrastructure while integrating it with AWS services and third-party applications for scalability and reliability.
• Monitor, optimize, and troubleshoot email delivery and performance, implementing best practices for improved deliverability while ensuring compliance with email regulations.
• Provide on-call and after-hours support as needed; offer technical support to internal teams and partners while working cross-functionally with DevOps and other teams.
• Strong problem-solving, analytical, communication, and collaboration skills; stay updated on AWS SES advancements and develop email templates and automation workflows.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements 

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Home office environment with the ability to work effectively surrounded by moderate home environment noise.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.