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Job Title:
Advisor, Business Optimization
Job ID:
Job Function:
Full/Part Time:
Job Category:
Program Administration
Washington, DC US
Business Unit:
Business Operations Group
Business Unit Description

Business Operations Group

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

Summary Statement

Primarily responsible for assisting operational analysis, problem solving and business improvement activities within AARP, specifically:


  • Uses experience and judgment to engage with clients to discuss and define their business challenges. 
  • Works as an internal consultant to identify, analyze, and diagnose root causes of organizational problems, identify solution options and associated requirements, and recommend courses of action. This includes partnering with stakeholders to understand all aspects of a situation and the pros and cons of alternative approaches.
  • Supports Enterprise-wide operational improvement projects; this includes helping to develop the scope of work, utilize business improvement tools and techniques as needed, identify risks, and participate in communications and change management activities.
  • Serves as a consultant and advisor to the business on ways to improve operational effectiveness and ability to execute successfully.
  • Prepares and presents relevant reports and documents regarding projects’ operational status, achievement, and performance.
  • Collaborate with the Business Optimization team members to standardize deliverables and establish performance standards and measures for the Business Optimization function
  • Assists in project pipeline development and assist in measuring their impact to the organization.
  • Serves as a team member on other relevant projects within the Business Optimization Department.
  • Stays abreast of new methods and tools to aide in the work of the department.
  • Requires the ability to manage relationships at the various levels of the organization and across departments.  Ensures management is continually updated and satisfied with the project’s progress. 
  • Must be able to work effectively in a matrix environment, particularly influencing without final decision authority and leading while not owning desired outcomes.
  • Requires ability to understand a problem and independently analyze and develop recommendations.
  • Excels at stakeholder management and possesses good listening, speaking, writing and negotiating skills.


·       Bachelor’s Degree, 2+ years of relevant experience in operational improvement / effectiveness efforts.

·       Minimum of 2 years of experience working with a major consulting firm preferred.

·       Experience working in a client-focused consulting role responsible for analyzing complex enterprise problems from multiple angles and delivering executable recommendations.

·       Demonstrated business process management experience including a successful track record of working on large scale (enterprise-wide) business process improvement projects, with related communication and change management activities.

·       Experience in understanding the obstacles that prevent an organization from striving to continuously improve while enhancing the abilities that will allow them to achieve measurable and sustainable results.

·       Strong analytical, communication and strategic thinking skills. 

·       Experience  participating in cross-functional, matrix project teams working toward common goals while fostering strong relationships with all stakeholders.

·       Strong skills in business improvement activities including analysis, design, and performance management.

·       Understanding of the complexities involved in problem analysis and solution design.

·       Excellent written, verbal, visual/presentation and interpersonal communications skills with ability to successfully present ideas to senior management

·       Results oriented, high performer able to work in an environment of change and uncertainty with sound judgment under pressure.

·       Demonstrated ability to be flexible and take a team-oriented approach; willing to proactively assist departmental colleagues. Willing to do whatever tasks are required.

PMP, Lean Six-Sigma Green or Black Belt, or other professional certification preferred.

Benefits Offered

 AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.



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