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Job Title:
ITS-Workforce of the Future Intern(Summer,undergrad)
Job ID:
12459576
Job Function:
Intern
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Job Category:
Information Technology
Location:
Washington, DC US
Business Unit:
Integrated Technology Services
City:
Washington
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.


Summary Statement

Are you interested in applying your academic learnings to develop your professional IT skills? Join AARP as a summer intern with its dynamic team of ITS leaders who are responsible for IT Service Delivery and end user computing technology. As an intern, you will work closely with the Director and his team on various projects, including the Workforce of the Future project, deploying the new pc equipment and functionality to enable a more mobile workforce. This is an undergraduate position for a junior or senior, who has a passion and drive for service delivery, strong collaborative and proactive skills and a desire to learn in a professional setting.


Responsibilities

Duties of the intern will include and are not limited to the following:

  1. Support end users at their desks for, but not be limited to, questions on the deployed technology (Office 365/Skype for Business) and Win10 Operating System, and troubleshoot for basic functionality issues for the week that were deployed;
  2. Will, in real-time,  enter accurate Service Now Incident or Service Request tickets for each request for assistance received at the time the request is received.  The intern will enter the ticket real time while at the end users’ desk using their assigned laptops;
  3. Assist with training during WIN10 PC deployments;
  4. Work closely with the AARP deployment team to keep them apprised of the deployment schedule and known technology issues;
  5. Provide core support between normal business hours of 8:00am and 5:00 pm at AARP’s Washington DC. Location.

 


Requirements

Interns must be currently enrolled in a degreed program at an accredited college or university; maintain a minimum GPA of 3.0; and be considered rising undergraduate juniors or seniors.  AARP also considers non-traditional interns who are looking to re-enter the workforce or change careers.  This may include those who have previously graduated college and are now enrolled in a continuing education program. 

  1. Strong collaboration and customer relations skills; 
  2. Strong analytical skills and a solutions-oriented mindset;
  3. The ability to prioritize multiple projects.
  4. Strong communication skills (written and verbal)

To Apply for this Opportunity

  1. Click APPLY to complete the online application and submit a current resume in response to this posting;
  2. Attach a copy of your transcript detailing the number of accumulated credits and your current GPA (a minimum GPA of 3.0 is required);
  3. Be prepared to submit two letters of recommendation; which can be from a college or university professor or a manager who is familiar with your work (please note that we cannot complete the hiring process without these references)
  4. Be prepared to submit writing samples, if required for the position

Instructions for Uploading Your Documents

  1. Attach your resume as part of the online application
  2. Click the SUBMIT button at the end of the application
  3. Select VIEW SUBMITTED APPLICATION
  4. Select the MY ACTIVITIES
  5. Select “Add Attachment” under the section labeled COVER LETTERS & ATTACHMENTS
  6. Select the Attachment Type and list the Attachment Title
  7. Select Upload your document
  8. Select Save
  9. If uploading multiple documents, repeat steps 5-8

Benefits Offered

Internships are non-exempt positions and are not eligible for employee benefits.


Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.


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