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Job Title:
ITS-Client Service & Solutions Delivery Intern (Summer)
Job ID:
Job Function:
Full/Part Time:
Job Category:
Information Technology
Washington, DC US
Business Unit:
Integrated Technology Services
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.

Summary Statement

AARP’s ITS department is a forward-thinking, diverse group of technology & business experts who value innovation and collaboration. We are developing new, more agile ways of working, and encourage staff at all levels to offer solutions to business challenges. Our interns help with the team’s day-to-day work, but also complete special projects that contribute to advancing their future careers. Working in AARP’s ITS department can provide anyone at the start of their IT career with a front-row seat for how the “technology engine” of a large organization manages its leading-edge technology systems, information security challenges, and planning for a new technology future.


This role will report to the Director over the Delivery Executive within the Client Service Solution Delivery group. The person that we are looking for will be pursuing a degree in Technology or Marketing. The value will be to use your marketing experience to help us reinvent the way we represent the group to other business units outside of ITS.  Duties of the intern will include and are not limited to the following:

  1. A marketing and brand promotion plan for Client Service & Solution Delivery (CSSD);
  2. Assist in the defining the CSAT requirement and delivery methodology;
  3. Assist the DE’s in developing measureable deliverables for each BU account plans. Help update/refresh account plan template;
  4. Defining ITS – At your service – what services do we have to offer and help craft the message to our business partners;
  5. Clarifying roles and responsibilities using the RACI work that has been used in the past Assist with the documentation for the SA and DE of the future;
  6. Helping set up and implementing the AARP Experience (AARPx) education series.



Interns must be currently enrolled in a degreed program at an accredited college or university; maintain a minimum GPA of 3.0; and be considered rising undergraduate juniors or seniorsStudents who are pursuing marketing degrees with an interest in ITS are highly encouraged to apply.   

Those with a strong understanding of the process flow model and RACI are highly desirable.  Our ideal candidates will have strong analytical skills, are proactive in their thinking and solutions-oriented.  Strong collaboration skills and solid communication skills are key for this internship role.  

AARP also considers non-traditional interns who are looking to re-enter the workforce or change careers.  This may include those who have previously graduated college and are now enrolled in a continuing education program. 

To Apply for this Opportunity

  1. Click APPLY to complete the online application and submit a current resume in response to this posting;
  2. Attach a copy of your transcript detailing the number of accumulated credits and your current GPA (a minimum GPA of 3.0 is required);
  3. Be prepared to submit two letters of recommendation; which can be from a college or university professor or a manager who is familiar with your work (please note that we cannot complete the hiring process without these references)
  4. Be prepared to submit writing samples, if required for the position

Instructions for Uploading Your Documents

  1. Attach your resume as part of the online application
  2. Click the SUBMIT button at the end of the application
  4. Select the MY ACTIVITIES
  5. Select “Add Attachment” under the section labeled COVER LETTERS & ATTACHMENTS
  6. Select the Attachment Type and list the Attachment Title
  7. Select Upload your document
  8. Select Save
  9. If uploading multiple documents, repeat steps 5-8

Benefits Offered

Internships are non-exempt positions and are not eligible for employee benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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