AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.
Integrated Communications and Marketing is a multimedia, service-focused communications and marketing operation that leads in shaping the impression of AARP by providing communications planning, marketing, support and execution for AARP’s strategic business units.
This position reports to the Director, AARPx Design.
The Sr Advisor, AARPx Design will be responsible for defining, driving and supporting key AARPx Design initiatives and projects. Additionally, this person will be responsible for enterprise-wide socializing, influencing and implementing customer experience best practices (e.g. Journey Mapping, Customer Insights and Validation, Ideation, and storytelling). They will lead cross channel experience design projects, facilitate working sessions and produce high quality final deliverables to support the execution of key experience opportunities.
The Sr Advisor will also be relied on for thought leadership in the space of Customer Experience. This person will be required to manage projects with a balance between expansive/design thinking and business acumen, to ensure project outputs meet the needs of the customer, while also answering business/organizational needs.
Key responsibilities include:
AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.