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Job Title:
Program Specialist
Job ID:
Job Function:
Full/Part Time:
Job Category:
San Jose, CA US
Business Unit:
States & Community Engagement
San Jose
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

State & Community Engagement (SCE) is part of Community, State and National Affairs (CSN). The SCE team includes: 53 states and territories across 6 regions with regional management, the Office of Volunteer Engagement, the Office of Community Engagement (including the National Retired Teachers Association (NRTA): AARP’s Educator Community), and the Legal Counsel for the Elderly (LCE).

SCE Vision:

-State & Community Engagement (SCE) enables AARP to be a nationwide organization, which strengthens our capacity to carry out our mission.
-SCE brings AARP closer to our members, people 50+, and their families, which allows us to listen - and respond - to their wants and needs that align with our mission.
-We drive an impact agenda, deepen relationships with key audiences & stakeholders, and build AARP's relevance at the community and state levels.


Summary Statement

Collaborating with California Associate State Directors and California Metro managers contributes to the achievement of strategic priorities by providing professional level coordination for state and community operations, communications, community outreach or advocacy by providing technical assistance to staff and volunteers.  Leads volunteer engagement activities. Manages projects, creates project-related materials, and determines resources necessary to complete projects.  Makes presentations, keeps records, prepares reports, and drafts technical correspondence.  Incumbents(s) in this position may perform all or a significant combination of the tasks described below depending on operational requirements, assigned location, and individual areas of expertise.



1. Serves as a member of the metro team and contributes to the development and implementation of AARP’s presence in communities. Works in collaboration with community agencies, non-profit organizations and the business community.  Maintains existing partnerships and initiates new relationships. 

2. Recruits, trains, onboards, conducts recognition and communicates regularly with volunteers on priority issues, strategies, tactics, policies and state specific political and communications processes.  Ensures that proper resources are available to volunteers, including issue material, talking points, updates and briefing materials.  Fully engages volunteers in community outreach, communications and advocacy activities as they relate to the state plan.  Conducts volunteer recognition activities and events.

3. In his/her Metro area, identifies and establishes initial vendor relationships for meeting venues and logistics; meets and establishes memorandums of agreement with community partners when needed; assists with entering event information into CVENT, reviews volunteer reimbursement requests for accuracy and appropriateness.

4. Manage facilities and office requirements including supplies, shipping, security relationships and other regular operational needs in coordination with the SBO team.

5. Leads student interns and related processes including providing support for metro team hiring interns.

6. Works to engage members, volunteers, and chapters in grassroots, community outreach and policy maker relationship activities in support of the AARP state plan.

7. Assists with the development and implementation of communications strategies.  Performs communications functions, including basic promotion of AARP, news releases, media advisories, assistance with advocacy campaigns, website and newsletter coordination.  Uses media to inform the public on issues of concern to AARP.  

8. Develops and implements projects/events/activities that advance AARP’s strategic priorities. Manages projects/events/activities within an assigned budget.  Works closely with staff from the national office as well as community partners to achieve a successful project, event, or activity outcome.  

May include additional responsibilities as assigned:

9. Organizes and maintains effective metro-based or statewide coalitions and partnerships dealing with strategic issues.

10. Represents AARP before law and policy makers and those who promulgate rules and regulations in the state.  Engages volunteers in direct advocacy activities.  Conducts research on legislative issues. Assists with the development and coordination of grassroots mobilization efforts for the purpose of influencing policy makers and demonstrating support of AARP priorities.



-Completion of a Bachelor’s degree in Political Science, Human Resources, and/or Non-Profit Management, Social or Human Sciences, or a related discipline and 3-5 years of experience; or an equivalent combination of training and experience related to the duties of the position.  Demonstrates an understanding of the state’s political and human services environment.
-Through cultural competence, able to build quick rapport for results-oriented relationships. Demonstrates a high level of competence with oral and written communication, computer literacy, social media, strategic thinking, and relationship management skills.
-Experience working with volunteer structures
-Bilingual skills preferred and may be required for specific assignments based on the needs of the membership segment supported.
-Travel required up to 50% of work time.


Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.


Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.



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