AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.
Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.
The Director, ITS Business Operations Services reports directly to the Vice President (VP), IT Business Operations. With a combination of subject matter expertise, leadership and oversight this Director provides reasonable assurance that the following is being managed appropriately and mitigations/closures are occurring in a timely manner:
Additional responsibilities include monitoring the performance of the ITS program management and project coordination services provider.
The Director will be responsible for leveraging AARP’s established risk management framework to create a strategic capability allowing the ITS Senior Leadership and Management Teams to assess medium to long-range risks that do not meet the criteria of an enterprise risk as reported on AARP’s risk scorecard. The Director collaborates with the ITS Senior Leadership and Management Teams and other key stakeholders to provide subject matter expertise to ensure proper coordination of an ITS risk management capability.
The Director provides formal supervision and coaching for the ITS Business Operations Services team and sets vision and direction to inspire and drive continuous improvement of ITS Business Operations Services policies, standards and procedures. The Director has direct line management responsibility for this team as well as monitoring the performance of the ITS program management and project coordination services provider. In addition, the Director is responsible for financial management activities associated with the ITS Business Operations Services budget.
The Director is expected to demonstrate leadership expertise to establish strategic direction as well as significant depth of technical expertise in enterprise IT program execution. Additionally, the Director is expected to demonstrate One AARP cultural attributes and behaviors in all interactions.
Functional / Technical Responsibilities
Financial / Budgetary Responsibility
AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.