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Job Title:
Data and Technology Advisor
Job ID:
12459085
Job Function:
Experienced
Full/Part Time:
Full-Time
Regular/Temporary:
Regular
Job Category:
Information Technology
Location:
Washington, DC US
Business Unit:
AARP Foundation
City:
Washington
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

AARP Foundation is AARP’s 501 c3 charitable affiliate.  We are a public charity with revenue from federal agencies, corporations, foundations and individuals.  AARP Foundation’s vision is a country free of poverty where no older person feels vulnerable.  Staff are located in Washington DC and throughout the US. 

Every year, AARP Foundation helps millions of struggling older adults 50 and over win back opportunity by being a force for change on the most serious issues they face each day.  Through the Foundation’s many groundbreaking and innovative programs and services, we create and advance effective solutions to meet their basic needs for nutritious food, safe and affordable housing, adequate income and much-needed personal connections.



Summary Statement

The Data and Technology Advisor has primary responsibility for the design and implementation of a 3 to 5-year technology strategy—a critical function central to the ability of EC to improve practice, report results to stakeholders, and grow. The Advisor will integrate and deploy a wide array of technological solutions to issues impacting growth and efficient, accurate data capture and reporting.  The position advises on and oversees the capture and use of programmatic data for the purposes of continuously improving AARP Foundation Experience Corps programs and operations, demonstrating program effectiveness, meeting accountability requirements, and building the field. The position requires independent judgement in selecting methods and techniques for technology based solutions within accepted policies and practices, requiring minimal guidance.  The position serves as advisor to the national office staff, local program staff, and volunteer network on all things related to technology, data collection and reporting. Ability to multi-task and prioritize critical work. 



Responsibilities

The Data and Technology Advisor has lead responsibility for the planning, implementation, management and effectiveness of a network-wide technology strategy for the AARP Foundation Experience Corps program. The technology strategy goals are to (1) enhance and advise the national office growth strategy with technological solutions that improve outreach and efficiency, (2) implement more efficient and accurate technologies for local programs for data collection and reporting, use of the New Volunteer Portal (NVP, a Salesforce-based data system), and tracking compliance with the EC standards, and (3) reduce time spent by volunteers and program staff on reporting and recordkeeping while improving accuracy and access to/use of technology.  The Advisor leads the implementation, upkeep and continued development of our EC national program database and leads the rollout of the enterprise-wide NVP initiative across our affiliate and branch program sites. This position advises on data capture, ensures proper use of the Foundation Impact System (FIS, a separate Salesforce-based data system), evaluates network preparedness for transitioning to the NVP system, ensures compatibility of FIS data with NVP, trains national office, branch, and affiliate staff, and provides on-going technical assistance for FIS, NVP and other technologies.  The Advisor facilitates workgroups and seeks input from stakeholders on issues inhibiting growth that may be solved with technological solutions and leads the design and development process for new technologies to facilitate growth. This is a full-time exempt position that reports to the Director of Education and Evaluation. Major functions of this position include:

 

  • With the Director, Education and Evaluation, develop a three to five-year technology strategy that achieves objectives for growth, data collection and reporting, and volunteer engagement
  • Implement the AARP Foundation Experience Corps technology strategic plan, creating and implementing strategies, objectives and action plans
  • Advise on technological solutions for streamlining and systems for new program applications and compliance with EC national standards
  • Strengthen the EC network’s capacity to manage and use data
  • Advise the AARP Experience Corps national office staff as well as staff at branches and affiliate organizations on data capture best practices to ensure proper use of data tools across EC network
  • Evaluate preparedness and develop strategies for branches and affiliates to engage volunteers in using data collection technology
  • Design and provide training resources and provide ongoing technical support to national office, branch, and affiliate staff
  • Identify improved methods for collecting and tracking data within Experience Corps
  • Facilitate requirements workshops, documenting detailed functional, technical, reporting and data requirements
  • Develop standardized and customized program evaluation and analysis reports and build skills of network users to produce their own reports
  • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage IT systems functionality
  • Stay current with the periodic Salesforce releases and leverage the updates applicable to the organization
  • Mentor national staff to improve organizational understanding of data systems
  • Represent EC on the NVP business products counsel informing the work of the task force and making decisions on behalf of AARP Experience Corps; identify necessary steps to ensure compatibility of existing Salesforce system with NVP for both branches and affiliates; Execute changes and provide resources needed to make transition successful; provide, identify and or communicate LMS tech support/enhancements required to ensure quality volunteer user experience.   
  • Participate in the design and spearhead the execution  and adoption of a national office policy for safe handling of student data
  • Initiate and build strategic partnerships within and outside of AARP with groups involved in technological solutions for data collection and maintenance.
  • Work collaboratively with the EC national office as well as Foundation IT, Grants Management, Finance, Resource Development and Communications to ensure the integrity of the data collection, reporting and management systems and provide reports and information in support of the work of Experience Corps


Requirements

• Five (5) or more years of technology project management experience, preferably in rolling out case management software across multiple sites and/or affiliates.

• Experience using Salesforce applications – Salesforce Administrator/Developer certification preferred

• Ability to translate business needs into appropriate functional specifications.

• Ability to bridge communication between non-technical user-base and technical development needs.

• Familiarity with and interest in knowledge management concepts.

• Interest in trends and developments within the technology industry and a passion for the potential of technology tools to transform the work of the nonprofit sector.

• Ability to learn quickly through accessing a variety of resources, such as existing documentation and online resources.

• Excellent interpersonal and verbal/written communication skills and exceptional attention to detail.

• Demonstrate an interest in the vision and mission of AARP Foundation Experience Corps.



Benefits Offered

 AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.



Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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