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Job Title:
Information Security Services Director
Job ID:
Job Function:
Full/Part Time:
Job Category:
Information Technology
Washington, DC US
Business Unit:
Integrated Technology Services
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.

Summary Statement

Develops and maintains enterprise information security services and operations, along with developing and enforcing information security technology standards, roadmap, and governance.  Collaborates with other Directors across the ITS domain to develop and maintain technology roadmap components to optimize security services, functions, and operations. 


  1. Identifies opportunities for process improvement to address operational inefficiencies.
  2. Establishes documentation for processes and standard operating procedures relating to Security Operations.
  3. Manages security vendors and managed security services providers (MSSPs) to ensure expectations and SLAs are met.
  4. Oversees contractors performing operational activities.
  5. Develops operational enhancements to existing and future security capabilities, such as Network Monitoring, Database Activity Monitoring, and IDS/IPS/WAF to ensure AARP’s ability to detect and respond to potential incidents are optimized.
  6. Develops metrics and reporting around Information Security services and activities.
  7. Formalizes a culture of operational excellence across Information Security responsibilities.
  8. Oversees functions relating to auditing of access management standards.
  9. Collaborates across ITS to implement and maintain information security roadmap components.
  10. Develops technical information security solution selection standards and collaborates with ITS domain leads in the design of standard configurations for enterprise security components.
  11. Participates in vendor software and solution selection.
  12. Serves as the Subject Matter Expert (SME) for ITS and Information Security projects, as needed.
  13. Keeps abreast of security incidents and participates during significant information security incidents.
  14. Develops Information Security policies, standards, and procedures, as needed.

Is a thought leadership position that requires a combination of requisite technical skills and subject matter expertise and the ability to provide direction and guidance to ITS Senior Leadership and colleagues.  Executes on initiatives set forth by management.  Operates autonomously for the majority of activities, as well as applies independent judgment on key technical issues, as necessity dictates.  Requires a high degree of innovation and conceptualization of moving ITS and AARP forward in terms of its IT agility, value, and alignment with the business goals.  Assumes an oversight role for contractors and vendor relationships.

Identifies opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting.  Executes on and provides input to the operational and capital budgets.  Manages the day-to-day execution of the Information Security program.  Serves as a technical consultant to colleagues, ensuring alignment with technology projects.  Serves as a technical mentor for staff, ensuring optimization of skill-set enhancement.


Completion of a Bachelor's degree in Computer Science and 8+ years of related experience in Information Security; or an equivalent combination of training and experience in Information Technology and Information Security.  Certification in SANS, GIAC, CISSP, or CISM preferred.

Demonstrates leadership expertise to execute strategic direction, as well as significant depth of technical expertise in information security management.

Experience in developing and running Security Operations strategies and plans.

Extensive experience in designing and implementing information security management systems, policies, and standards.

Strong executive-level oral and written communication skills, with the ability to understand technology sufficiently to clearly communicate the complexity in simple terms for key stakeholders.

Strong business acumen and leadership skills, with the ability to build relationships and influence all levels within an organization, most importantly at the senior executive level.

Possesses, refreshes, and maintains the highest level of information technology knowledge to ensure optimum delivery of technical solutions for AARP for today and tomorrow.  Translates knowledge into technical plans that provide responsive products and services to support all operations and functions.  Can be relied upon for timely, quality decisions.

Dedicated to meeting the expectations and requirements of internal and external customers.  Gets first-hand customer information and uses it for improvements in products and services.  Establishes and maintains effective relationships with customers and gains their trust and respect.

Is cool under pressure and does not become defensive or irritated when times are tough.  Can be counted on to be professional during tough times.  Is not pushed off balance by the unexpected.  Is a settling influence in crisis situations.

Can effectively cope with change and execute with minimal definition.  Has the ability to create initial draft recommendations with incomplete requirements and facilitate further definition and modification in an interactive forum.  Can comfortably handle uncertainty and does not have to complete incremental definition items prior to moving on.

Spends his/her time and the time of others on what is important.  Can quickly sense what will help or hinder accomplishing a goal.  Quickly zeros in on what is important and sets the less important aside.  Eliminates roadblocks.  Creates focus.

Knowledgeable about how organizations work.  Capable of getting things done, both through formal channels and the informal network.  Understands the impact of cultures within organizations.

Benefits Offered

 AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.



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