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Job Title:
Senior Advisor, Technology Operations
Job ID:
Job Function:
Full/Part Time:
Job Category:
Program Administration
Washington, DC US
Business Unit:
AARP Foundation
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.  As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.

AARP Foundation is AARP’s 501 c3 charitable affiliate.  We are a public charity with revenue from federal agencies, corporations, foundations and individuals.  AARP Foundation’s vision is a country free of poverty where no older person feels vulnerable.  Staff are located in Washington DC and throughout the US. 

Every year, AARP Foundation helps millions of struggling older adults 50 and over win back opportunity by being a force for change on the most serious issues they face each day.  Through the Foundation’s many groundbreaking and innovative programs and services, we create and advance effective solutions to meet their basic needs for nutritious food, safe and affordable housing, adequate income and much-needed personal connections.

Summary Statement

Provides direction and leadership on all aspects of AARP Foundation Tax-Aide program technology efforts for support, operations, inventory and documentation.   As the team lead, is responsible for all aspects of the hardware and software environment and infrastructure for the development, design and operational support that meet the business needs of a large, complex, decentralized national program delivering services through 35,000 volunteer to 2.75 million taxpayers.

This position serves as the focal point for all program IT-related matters and must access and make decisions as to how to deal with complex technical and operational areas and situations in the area of program delivery, that are complicated by a decentralized technology environment  where volunteers are geographically separated.  Must effectively communicate required actions to volunteer leaders and Tax-Aide leadership and staff.  Must have strong interpersonal relations skills due to various personalities and the diversity of program volunteers.  Must have excellent problem solving skills and be able to determine flexible solutions that fit in a highly decentralized and complex national environment with over 35,000 volunteers.   Must have superior verbal and written communication skills, as well as strong interpersonal skills to manage projects and work with volunteers.  Work assignments directly contribute to the achievement of departmental/team goals and objectives.


  1. Analyzes and directs technology resource planning, business requirements and needs assessments (this includes the operating system, software, and hardware, security and core infrastructure services). Uses technical knowledge to ensure product development by others (ITS, Vendors, IRS, IRS vendors, volunteers, etc.) meets business needs.  Exercises judgment when working closely with others to select methods and techniques to enhance the program’s technology products for enhanced effectiveness and security.
  2. Program’s staff lead, supervisor and manager for program’s volunteer National Technology Committee.  This committee does the majority of the program’s design, develop, implementation, operation and administration of computer hardware software and networks for the program. 
  3. Uses judgment in providing technical direction in effectively collaborating with internal and external organizations including, AARP IT, external vendors, IRS, and volunteers in development of effective systems and technology related processes.  Provides direction and oversees technology related communication including AARP Tax-Aide tech e-mail, Cybertax newsletter, and extranet/Web resources.
  4. Analyzes and supports AARP Tax-Aide technology needs and recommends solutions.  Utilizes analysis tools to pinpoint problem areas and suggests/ implements resolution to support program goals and objectives. Notifies Volunteers and management of potential problems and works toward solutions for problems.
  5. Working in consultation with the Operations management, assesses and tracks the program’s functional operations; implements business workflow models to enhance technology integration and reduces volunteer administrative tasks (mainly through Web-based technology utilized by volunteers with vastly varying technology skills and aptitude and hardware, operating software and Web access configurations) and developments and implements strategy to support, train and communicate with volunteers on technical operational components especially volunteer access to database systems.
  6. Appropriately consults with staff and volunteers on program technology issues to help ensure best decisions/recommendations and practices are formulated and necessary buy-in obtained.  Provides data and reports to support business decisions.  Uses professional concepts and practices to solve a range of complex and unique to the AARP Tax-Aide program problems in new or creative ways, along with the ability to stay current in environmental and business development including those affecting e-filing and Web-based technologies. 
  7. Assesses the processes and procedures of AARP Tax-Aide technology system to work toward improve efficiency and ensure quality.  Assesses new technology and recommends new or improved procedures and technologies that address Tax-Aide’s needs.
  8. Ability to plan effectively to complete tasks on schedule and clearly document results while following standard processes.
  9. Coordinates inventory control and monitors license agreement compliance. Consults with appropriate vendors to resolve technical issues.
  10. Serves as non-supervisory team lead to other Tax-Aide staff responsible for program technology work.
  11. Recommends and delivers technology training.  Oversees development of training and procedural manuals and documentation. 
  12. Adheres to all Association policies including ethics, purchasing and security/privacy.



  • Completion of a Bachelor’s Degree in Information Systems or Computer Science (Advanced degree preferred), and a minimum of 10 years of strong experience in need assessment, management and project management along with systems analysis, technology consulting, business administration, and business analysis, or an equivalent combination of related training and relevant experience. 
  • Demonstrates strong working knowledge and practical experience in large organizations with direct responsibility for complex information management systems and multileveled organizational structures. 
  • Strong analytical, project management, communication, problem solving, customer service and interpersonal skills.
  • Knowledge of e-filing software and processes.  Strong technical skills and a proven ability to directly oversee and test ad hoc programming and Web site management.
  • Strong verbal and written communication skills, as well as strong interpersonal skills to manage projects and persons at all levels, including working with and training volunteers.
  • Prior experience managing outside vendors
  • Ability to manage multiple large projects within a continually changing environment. 
  • Ability and willingness to travel.

Benefits Offered

 AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.  AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.



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